Application
This unit of competency describes the outcomes required to process orders, select, compile and wrap products and to organise their despatch. Work is completed in a forest products factory setting.
The unit applies to Sawmill Worker, Production Worker, Manufacturing Assistant.
No licensing, legislative, regulatory, or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
1. Prepare for orders and despatch | 1.1 Review orders and consignment documentation and where required check with appropriate personnel. 1.2 Plan and sequence despatch schedules in line with organisational procedures. |
2. Process orders | 2.1 Use safe manual handling techniques when selecting and processing goods to avoid personal injury. 2.2 Select and compile products in line with order documentation. 2.3 Check products using product knowledge, labels and other identification systems. 2.4 Wrap finished product orders to avoid damage during transportation. 2.5 Avoid wastage of packaging materials; reuse recycled materials and recycle offcuts. 2.6 Check order against despatch schedule and order documentation. 2.7 Sort and consolidated compiled orders in line with organisational procedures. |
3. Despatch products | 3.1 Complete records for despatch and product movement. 3.2 Complete, attach and check load labels and documentation. 3.3 Organise loading in line with organisational procedures. 3.4 Explain transportation requirements to driver. 3.5 Update stock records in line with organisational procedures. 3.6 Record order and despatch problems and report to appropriate personnel. |
Evidence of Performance
A person demonstrating competency in this unit must satisfy all of the elements, performance criteria and foundation skills of this unit.
follow organisational policies and procedures relevant to processing orders and despatching products
process orders including
selecting and compiling orders
sort and consolidate products
wrap products
despatch products including
labelling
organising transport.
Evidence of Knowledge
A person competent in this unit must be able to demonstrate knowledge of:
system functions and capabilities of industry and specific organisational order and despatch software systems
format, content and use of:
order and consignment documentation
despatch schedules
despatch labels
storage layout and categories of finished products for a forest products factory setting
key features of the product range of the organisation
transport conditions for different types of products and packaging requirements to avoid damage
environmental protection practices for packaging products for despatch:
avoiding waste when wrapping and packaging
reusing recycled materials on hand
disposing of and recycling wrapping and packaging materials
safe manual handling techniques for selecting and compiling orders; those for bending, lifting and shifting and carrying heavy items
organisational policies and procedures specific to processing orders and despatching products
workplace health and safety and use of assistive equipment to shift heavy items
processing and despatching orders; completion of required documentation and labelling
communication reporting lines
recording and reporting order and despatch problems.
Assessment Conditions
The following resources must be made available:
computers, keyboards and printers
industry current software programs used to control order and despatch processes
assistive equipment to shift heavy items
personal protective equipment used for selecting and compiling orders
a diverse range of products to be selected, compiled and packaged for despatch:
timber
wood panel products
manufactured timber products
wrapping and packaging materials for products despatched from a forest products factory setting
order and consignment documentation
despatch schedules
despatch labels
template reports for recording order and despatch problems
organisational policies and procedures for processing orders and despatching products.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessor requirements
Assessors must:
hold the appropriate assessor competency standards as outlined in regulations; and
be able to demonstrate vocational competencies at least to the level being assessed; and
be able to demonstrate how they are continuing to develop their VET knowledge and skills as well as maintaining their industry currency and assessor competence.
Foundation Skills
This section describes those core and employment skills that are essential to performance and are not explicit in the performance criteria. | |
Numeracy skills to: | interpret numbers of goods on order documentation, count items to match input accurate numerical data into stock records. |
Oral communication skills to: | ask open and closed probe questions and actively listen to clarify contents of orders and consignment documentation provide clear instructions to delivery driver. |
Reading skills to: | interpret detailed and familiar documents: organisational procedures orders, consignment documents, despatch schedules, product labels and stock records. |
Writing skills to: | complete basic accurate records of orders and despatch accurately record information on despatch labels make simple reports about order and despatch problems. |
Planning and organising skills to: | complete order and despatch activities in a logical and time-efficient sequence using despatch schedules to guide activities. |
Problem-solving skills to: | identify, record and report order discrepancies and quality issues. |
Technology skills to: | use: a computer and keyboard the system capabilities and functions of an order and despatch system equipment used to assist with shifting goods. |
Range Statement
Not Applicable
Sectors
Common Technical; applies across sectors